Customer support

Use AI to organize support work while keeping sensitive cases with your team.

Zapheit helps support teams classify incoming work, prepare responses and route cases using the business context you provide. Policies and approvals can ensure that escalations, personal data and high-impact responses receive the right review.

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Support workflow examples

Classify tickets by urgency, category and sentiment.

Prepare response drafts using approved business knowledge.

Route exceptions, sensitive requests and escalations to a human reviewer.

A controlled support operation

Define what an agent may handle automatically.

Review risky or unclear cases before an external response is sent.

Keep a record of workflow activity for quality and operational review.

Frequently asked questions

What is Zapheit?

Zapheit is an AI workforce and AI-agent control plane for businesses. It helps teams run operational workflows while retaining human approvals and audit trails for high-risk actions.

Can people approve high-risk AI actions?

Yes. Zapheit is designed to keep people involved in actions that need review, while routine work can follow the policies configured by the business.

Which business functions can Zapheit support?

Zapheit supports workflows across HR, finance, compliance, customer support, IT, sales, marketing, legal, DevOps, and operations.